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I believe the fee has been incorrectly charged to me
I cannot afford my repayments
I was provided with incorrect fee information
I was provided with incorrect fee information
IA process took too long
Identification procedures
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Inadequate documentation/phone notes
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RG 271 Part A- AFCA Membership
RG 271 Part B- Complaint and complaint definition
RG 271 Part C- IDR response standards
RG 271 Part C- IDR Timeframes
RG 271 Part D- Systemic issues
RG 271 Part E- IDR standards
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